Effective Date: 2026
This Refund Policy outlines the conditions under which refunds may be issued for services booked through BEST DREAMS GLOBAL GROUP.
1. General Policy
BEST DREAMS GLOBAL GROUP acts as an intermediary between clients and third party service providers including airlines, hotels, embassies, and tour operators. Refunds are subject to the terms and conditions of these providers.
2. Flight Bookings
• Refund eligibility depends on the fare rules of the airline.
• Promotional and discounted fares are often non refundable.
• Airline penalties and administrative fees may apply.
• Refund processing timelines depend on the airline and may take several weeks.
Service charges paid to BEST DREAMS GLOBAL GROUP are non refundable once ticket issuance has been completed.
3. Hotel Reservations
• Refunds are subject to the cancellation terms of the hotel or accommodation provider.
• Non refundable rates cannot be refunded.
• Early departures or no show cases may attract full charges.
4. Tour Packages
• Refund eligibility depends on the specific package terms provided at booking.
• Deposits for tour packages may be non refundable.
• Costs already incurred on behalf of the client will be deducted from any approved refund.
5. Visa Processing Services
• Visa application fees paid to embassies or immigration authorities are non refundable.
• Service fees charged by BEST DREAMS GLOBAL GROUP for documentation support and processing are non refundable once application submission has commenced.
• Visa refusal does not qualify for a refund of processing or service fees.
6. Refund Method
Approved refunds will be processed using the original method of payment and in Nigerian Naira. Processing times vary depending on financial institutions and third party providers.
7. Administrative Charges
An administrative fee may apply to all approved refunds to cover handling and processing costs.
8. Contact
For refund inquiries, please contact:
BEST DREAMS GLOBAL GROUP
Montserrado, Paynesville City, Behind The Sports Company
Email: [email protected]